Troubleshooting & FAQ

Common Issues

Export Button Disabled

Symptoms: The “Save to Markdown” button is grayed out and cannot be clicked.

Solutions:

1. Verify you’re on a Claude conversation page

   • URL should be https://claude.ai/chat/...
   • Not on the home page or settings page

2. Check daily limit

   • Free users: 5 exports per day
   • Limit resets at midnight UTC
   • Consider upgrading for unlimited exports

3. Refresh the page

   • Press F5 or Cmd/Ctrl + R
   • Wait for the page to fully load
   • Try the export button again

4. Check extension status

   • Click the extension icon
   • Verify it shows “Ready to export”
   • If not, try reinstalling the extension

Files Not Downloading

Symptoms: Click export but no file appears in Downloads folder.

Solutions:

1. Check browser download settings

   • Open Chrome Settings → Downloads
   • Verify “Ask where to save each file before downloading” setting
   • Check that downloads are not blocked

2. Verify download folder path

   • Open extension popup
   • Check “Download Folder” field
   • Try leaving it empty (saves to root Downloads)
   • Avoid special characters in path

3. Check browser permissions

   • Go to chrome://extensions/
   • Find Claude to Obsidian
   • Verify “Downloads” permission is enabled

4. Check disk space

   • Ensure you have enough free disk space
   • Typical file size: 10-500 KB per conversation

5. Try incognito mode

   • Open Claude in incognito window
   • Install extension in incognito (if allowed)
   • Try exporting again

Batch Export Fails

Symptoms: Batch export stops midway or shows errors.

Solutions:

1. Ensure Claude.ai tab is open

   • Keep a Claude.ai tab active
   • Don’t close or navigate away during export

2. Check internet connection

   • Stable connection required
   • Avoid VPN issues
   • Try again with better connection

3. Reduce batch size

   • Export fewer conversations at once
   • Try 10-20 at a time instead of 100+

4. Clear browser cache

   • Go to Chrome Settings → Privacy and security
   • Clear browsing data
   • Restart browser and try again

5. Check for rate limiting

   • Wait a few minutes between large exports
   • Claude.ai may have rate limits

Formatting Issues

Symptoms: Exported Markdown looks wrong or broken.

Solutions:

1. View in proper Markdown editor

   • Use Obsidian, VS Code, or Typora
   • Don’t use plain text editors
   • Verify Markdown rendering is enabled

2. Check code block formatting

   • Code blocks should have language tags
   • Example: ```python
   • Obsidian should syntax-highlight automatically

3. Verify frontmatter

   • Should be at the top of file
   • Enclosed in --- markers
   • Valid YAML format

4. Check for special characters

   • Some characters may need escaping
   • Try re-exporting the conversation

Artifacts Not Exporting

Symptoms: Artifact content is missing from exported files.

Solutions:

1. Verify artifacts exist

   • Check that the conversation actually has artifacts
   • Artifacts are code/documents created by Claude

2. Re-export the conversation

   • Sometimes artifacts need a second export
   • Try refreshing the Claude page first

3. Check artifact versions

   • All versions should be included
   • Look for “Artifacts” section in exported file

4. Update extension

   • Check for extension updates
   • Reinstall if necessary

Frequently Asked Questions

General Questions

Q: Is my data secure?

A: Yes. Everything happens locally in your browser. Files are saved directly to your Downloads folder. We never send your conversation data to any external servers. The extension only accesses Claude.ai pages to read conversation content.

Q: Do I need an API key?

A: No. The extension works directly with the Claude web interface. No API keys or additional authentication required beyond your Claude.ai login.

Q: Does it work offline?

A: Partially. You need internet to load Claude conversations, but once loaded, the export process works offline. Files are saved locally.

Q: Can I use it with Claude Pro?

A: Yes. The extension works with both free and Pro Claude accounts. All conversation types are supported.

Export Questions

Q: What’s the daily limit?

A: Free users can export 5 conversations per day (includes both single and batch exports). Subscribed users have unlimited exports. Limits reset at midnight UTC.

Q: Can I export conversations from Claude mobile app?

A: No. The extension only works with the Claude web interface (claude.ai) in Chrome browser.

Q: How long does export take?

A: Single conversation: 1-2 seconds. Batch export: ~2-3 seconds per conversation. A batch of 50 conversations takes about 2-3 minutes.

Q: What file format is used?

A: Standard Markdown (.md) files with YAML frontmatter. Compatible with Obsidian, VS Code, Typora, and all Markdown editors.

Q: Can I export shared conversations?

A: Yes, if you have access to view them on claude.ai, you can export them.

Obsidian Questions

Q: Do I need Obsidian to use this extension?

A: No. Files are standard Markdown and work with any Markdown editor. Obsidian is recommended but not required.

Q: How do I import files to Obsidian?

A: Simply move or copy the exported Markdown files to your Obsidian vault folder. They’ll appear automatically in Obsidian.

Q: Can I sync with Obsidian Sync?

A: Yes. Once files are in your vault, Obsidian Sync will sync them like any other note.

Q: Do links work in Obsidian?

A: The source URL is included in frontmatter. To create Obsidian links between conversations, use [[filename]] syntax manually.

Technical Questions

Q: Which browsers are supported?

A: Currently Chrome and Chromium-based browsers (Edge, Brave, Opera). Firefox support is planned.

Q: Can I customize the export format?

A: Filename patterns are customizable. The Markdown format follows standard conventions. Custom templates are not currently supported.

Q: Does it support other languages?

A: Yes. The extension works with Claude conversations in any language. Markdown files preserve all Unicode characters.

Q: Can I export to other formats (PDF, HTML)?

A: Not directly. Export to Markdown first, then use Obsidian or other tools to convert to PDF/HTML.

Subscription Questions

Q: What’s included in the free version?

A: 5 exports per day, all features included (single export, batch export, artifact support, all filename patterns).

Q: What do I get with a subscription?

A: Unlimited exports. All other features are the same.

Q: How do I upgrade?

A: Click “Upgrade” in the extension popup or visit https://tools.aluo.app/pay/pay-for-claudeai2obsidian.html

Q: Can I get a refund?

A: Yes, within 30 days of purchase. Contact [email protected]

Error Messages

”Claude page required”

Meaning: The extension needs a Claude.ai tab to be open.

Solution: Open https://claude.ai/ in a browser tab and try again.

”Failed to load conversation”

Meaning: The extension couldn’t read the conversation content.

Solution: Refresh the Claude page and try again. Check your internet connection.

”Export limit reached”

Meaning: You’ve reached the daily free limit (5 exports).

Solution: Wait until midnight UTC for reset, or upgrade to unlimited exports.

”Download failed”

Meaning: The browser couldn’t save the file.

Solution: Check download settings, disk space, and folder permissions.

”Invalid filename pattern”

Meaning: The configured filename pattern has errors.

Solution: Reset to default pattern in extension settings.

Getting Help

If you’re still experiencing issues:

1. Check browser console

   • Press F12 to open DevTools
   • Look for error messages in Console tab
   • Include these in your support request

2. Try in incognito mode

   • Helps identify extension conflicts
   • Disable other extensions temporarily

3. Reinstall extension

   • Remove and reinstall from Chrome Web Store
   • Reconfigure settings

4. Contact support

   • Email: [email protected]
   • Include: Browser version, error messages, screenshots
   • Response time: Usually within 24 hours

5. Check for updates

   • Go to chrome://extensions/
   • Enable “Developer mode”
   • Click “Update” to get latest version

Reporting Bugs

When reporting bugs, please include:

• Browser version (Chrome/Edge/Brave)
• Extension version
• Operating system
• Steps to reproduce
• Error messages or screenshots
• Console logs (if available)

This helps us fix issues faster!

For more help, contact [email protected]